Frequently Asked Questions
Everything you need to know about shopping with LoveJojo.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US, while international orders can take between 10-21 days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and intimate apparel are final sale.
How do I find my correct size?
Each product page features a detailed size guide with measurements in both inches and centimeters. If you are between sizes, we generally recommend sizing up for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Klarna and Afterpay.
Can I track my order?
Yes! Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
Are your materials sustainably sourced?
At LoveJojo, we prioritize ethical manufacturing. 80% of our current collection is made from recycled or organic fabrics as part of our commitment to sustainable fashion.